Transparency Report

TserverHQ Transparency Report for 2015


DON'T WORRY!
As of September 15, 2017 this report is up-to-date. Any updates will be made here.

Introduction

An essential part of earning the trust of our customers is being transparent about the governmental requests we receive. To this end, TserverHQ is now publishing this complete annual Transparency Report on the governmental requests it has received to disclose information about our customers. The data is complete as of December 31, 2015, including requests related to TserverHQ. This Report supplants our previous Transparency Reports, which are archived in their entirety.

TserverHQ operates a global network and is thus extremely mindful of the responsibility that comes with that privileged position. It is TserverHQ's Security and Privacy Policies that any personal information you provide to us is just that: personal and private. We will not sell, rent, or give away any of your personal information without your consent. Our respect for our customer's privacy applies with equal force to commercial and to law enforcement requests.

TserverHQ's approach to law enforcement requests is that we are supportive of their work; however, any request we receive must strictly adhere to the due process of law and be subject to judicial oversight. It is not TserverHQ's intent to make law enforcement's job harder, nor easier. We respect the work they do and appreciate their assistance in protecting the rights of our customers. It is our policy to notify our customers of a subpoena or other legal process requesting their customer or billing information before disclosure of information. TserverHQ is not subject to foreign jurisdictions and only accepts requests in English from foreign law enforcement agencies that are issued via U.S. court either by way of a mutual legal assistance treaty (MLAT) or a letter rogatory. We received NO MLAT request through the U.S. court system during 2015. No government agencies domestic or foreign have made any efforts to contact us.

Some things we have never done

  • TserverHQ has never handed over any information about any any customer. 
  • TserverHQ has never turned over our SSL keys or our customers' SSL keys to anyone.
  • TserverHQ has never installed any law enforcement software or equipment anywhere on our network.
  • TserverHQ has never terminated a customer or taken down content due to political pressure.
  • TserverHQ has never provided any law enforcement organization a feed of our customers' content transiting our network.

If TserverHQ were asked to do any of the above, we would exhaust all legal remedies, in order to protect its customers from what we believe are illegal or unconstitutional requests.

The data

The data presented below covers the period from January 1, 2015 to December 31, 2015. So, for example, a request received in December 2015, but not processed until January 2016 will show as both "Requests received" and "Requests in process." Also, requests for which we are waiting for a response from law enforcement before moving forward may also be reflected in "Requests in process." The Total # of domains affected and the Total # of accounts affected refer only to requests which have been answered.

Requests for Information or Intervention
(eg: Subpoenas Court orders Search warrants ...)

Year

Requests received

Requests answered

Requests in process

Total # of domains affected

Total # of accounts affected

2015

0

0

0

0

0

2014

0

0

0

0

0

2013

0

0

0

0

0

2012

0

0

0

0

0

2011

0

0

0

0

0

2010

0

0

0

0

0

2009

0

0

0

0

0

2008

0

0

0

0

0

2007

0

0

0

0

0

2006

0

0

0

0

0

Conclusion

We will continue to publish this report on an annual basis. You will see the 2016 report in the first 2 weeks of January 2017 This page will always contain the most recent version of our Transparency Report. Archival reports will be available from this page.

TserverHQ is a rare company in our industry that prides security and privacy. Sign up today!

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