Knowledgebase
The knowledgebase is organized into different categories. Either choose a category from below or search the knowledgebase for the answer to your question.
Articles
Can I add money into my account for future use?Yes, by logging into your client side panel on this site you can go to your account, and click...
Views: 781
Can i use automatic payments though PayPal subscriptions?Yes! We even encourage customers to make use of PayPal's wonderful subscription feature when it...
Views: 1044
Cancellation TypesThere are 2 different cancellation types: End of Billing Period Immediate End of Billing...
Views: 1072
How do i change my contact information?You can easily change any information in your account by logging into your account in the client...
Views: 1185
How do I increase or decrease my server size?It is very simple to increase or decrease your server size at anytime using our automated system....
Views: 3839
How does the SSAI protect me from DDoS, DoS, and other attacks that would cause the server to go down?We can safely say that TserverHQ.com is the only voice and game hosting company in the world that...
Views: 1848
How much do I get back when taking advantage of the 30 day return policy?That highly depends. According to your agreed Terms of Service(TOS) we don't offer full refunds...
Views: 159
How to solve "hacking" problems in your server.We receive reports once in a blue moon that someone has been “hacked” This always puts a smile on...
Views: 838
I don't have enough to pay for my server anymore. What should I do?We have a few solutions to this. If you have run out of cash to use your server try having your...
Views: 1873
I want to cancel my service, how do I do this?If you think there may be something wrong with your service or invoice we would be happy to help...
Views: 977
My Server was suspended, why?If your server was suspended, it usually is because of lack of payment. The exact reason will be...
Views: 1138
the system says I have credit in my account, what does this mean?A credit on your account is additional funds that have been sent to us, other than just...
Views: 740
What are the differences in my Payment options?Features Credit/Debit Card PayPal Third Party Integrated into your...
Views: 1358
What is Paypal and is it secure?PayPal is an e-commerce business allowing money to be sent and received through the Internet,...
Views: 840
What is Pro Rata / Prorate?Prorata Billing allows you to pay your balance on a fixed day of the month for products/services...
Views: 1222
What is SSL?Most people would think to themselves how secure and safe are the Invictus International online...
Views: 968
Why does PayPal keep sending you payments when I have enough credits?PayPal subscriptions will send us payments whether there are credits in your account or not. We...
Views: 718
Why was my Credit Card declined?Every payment, and every purchase with our credit card billing is sent through a series of...
Views: 841
You advertise Automatic Setup, where is my server?Your server is automatically setup within seconds after the receiving your payment, and an...
Views: 782