Vidensdatabase

My Server was suspended, why?

If your server was suspended, it usually is because of lack of payment. The exact reason will be listed in your suspension email that was sent to you when it was suspended. If this is a case of an overdue invoice then at the moment that our system receives and processes your payment your account will be instantly, and automatically reactivated.

To avoid this problem in the future you may want to consider taking advantage of having your credit card information in the client area. When using the built in credit card feature before your invoice is due your payment will automatically be paid and you will not have to deal with the hassle of filling invoices each month. You can add or review your credit cards here: https://tserverhq.com/clients/clientarea.php?action=creditcard If you already have a credit card on file check to make sure that it is not expired and that there are sufficient funds on the card itself.

To View and pay any invoices that you may be owing please visit your client area and look close to the bottom of the page for any unpaid invoices.
https://tserverhq.com/clients/clientarea.php?action=invoices

If you feel this was done in error please let us know by submitting a ticket and we will be more than happy to explain your specific situation.
https://www.tserverhq.com/clients/supporttickets.php

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